Bookings

Smarty Skills

Welcome to the SmartyGrants training bookings page!

New to SmartyGrants? As soon as possible you and your team should access SmartySkills – the official SmartyGrants LMS. SmartySkills is the official home of the SmartyGrants education and training program. You can find out more about the SmartyGrants LMS on this page. Following your use of SmartySkills, check out our weekly Q&A sessions (below).

Weekly Q&A sessions
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Here at SmartyGrants we also offer FREE weekly Q&A sessions with the SmartyGrants Training Team.

These sessions are designed to allow you to ask questions, get some tips and tricks from other SmartyGrants users, and spend some time with our incredible Training Team to learn more about how you can get the most out of the system. We look forward to seeing you there! Send us your trickiest questions ahead of time using the form below.

How do these sessions work?
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Here in real life, and in colour!

Our weekly Q&A sessions run in an open, relatively informal, discussion-based format. As such, the sessions are not recorded. Explore the inner workings of SmartyGrants in these guided online training experiences. Learn how other organisations use the system and get FREE access to dedicated time with a SmartyGrants Trainer. These sessions are available all year round.

These sessions will not be recorded. We want you to be in the moment here in real life, and in colour! Everything discussed in these sessions will stay in these sessions. That being said, please take care to not share any personally identifiable information if you do decide to share your screen. Enjoy!

After registration, you will receive a booking confirmation via email. A few days before the Q&A session, your Trainer will send you some instructions on how to access the Q&A session via Microsoft Teams. They may also clarify any details regarding your questions.

You do not necessarily have to ask a question to come along! Go ahead and book in below at any time. Please note, attendance caps apply. We will endeavour to do our best to answer your questions during the Q&A session. However, in some cases, we may need to follow up with you via our other support channels following the session to fully resolve them.

SmartyGrants Q&A Sessions
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For SmartyGrants Users

Sessions from 16 January 2024 up to and including 27 March 2024...

Please find your local session time below:

  • Melbourne, Sydney, Canberra & Hobart 1:00PM - 3:00PM AEDT
  • Brisbane 12:00PM - 2:00PM AEST
  • Perth 10:00AM - 12:00PM AWST
  • Adelaide 12:30PM - 2:30PM ACDT
  • Darwin 11:30AM - 1:30PM ACST
  • New Zealand 3:00PM - 5:00PM NZDT
SmartyGrants Q&A Sessions
Wed 28 Feb 2024
Tue 12 Mar 2024
Wed 27 Mar 2024

All online training sessions use Microsoft Teams. If you are not familiar with Microsoft Teams, we would encourage you to watch this video to familiarise yourself with it. Check that your system meets the minimum requirements here.

Bookings, cancellations and refunds policy
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Where a training invoice has been issued, it must be paid at least 10 business days prior to the date the training is scheduled. Training bookings are confirmed via email to the primary contact for the training booking approximately 3 business days before the scheduled training date for online training, or approximately 7 business days prior to the date the training is scheduled for face-to-face training. Once training is confirmed, we begin to incur costs. Thus, if you find that you are unable to attend training after it is confirmed:

a) Where an invoice has been issued, no refund is available.

b) Where a voucher has been redeemed in lieu of an invoice, the voucher is forfeited.

c) You may nominate someone else from your organisation to attend the training in your place.

All on-site training is organised alongside an online training contingency. Should the online training contingency be enacted at our request after a session is confirmed, a refund of the difference between the on-site and online training costs will be provided. Should the online training contingency be enacted at your request after a session is confirmed, a refund for any recoverable costs will be provided. Please note, this might exclude accommodation and travel expenses.

Written notification of changes to training bookings, including requests for cancellations and refunds, should be sent to [email protected].